Session Goods

We don&#x2019;t offer refunds or returns on damaged items or missing orders&#x2014;but don&#x2019;t worry, we&#x2019;ve got you. If something arrives broken or doesn&#x2019;t show up, reach out within 7 days with a photo (or your order details), and we&#x2019;ll send a replacement.<span style="font-size:10pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">*<span style="font-size:10pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Please don&apos;t throw anything away until you speak with a Session Support team member. We might need the package back! We always provide a prepaid return shipping label if you&apos;re asked to ship a package.

We don’t offer refunds or returns on damaged items or missing orders—but don’t worry, we’ve got you. If something arrives broken or doesn’t show up, reach out within 7 days with a photo (or your order details), and we’ll send a replacement. *Please d

What if something breaks In-Transit or is Missing?

Orders & Order Issues

Can I change my address after purchase?

How do I update my shipping or email address for my order?

What happens if I entered the wrong address and the order is being returned to the sender?

What should I do if an item from my order is missing or I received an incorrect item?

How can I cancel my order, and what if the order has already been processed?

Where are your products made?

Do you offer wholesale pricing?

Does Session Goods offer a Warranty?

Do you work with influencers or brand ambassadors?

Do you monitor or hide your reviews?

Do you offer discounts or have a promo code?

What is your phone number/Do you offer phone support?

I haven't gotten a response

Brand & General

How is the order packaged?

Do you offer free shipping?

Do you offer expedited shipping?

When will my items ship?

Where is my tracking number?

Do you accept returns?

Do you ship internationally? 🌏

Do you require a signature on your orders?

Canadian Customers & Friends 🇨🇦

Shipping & Returns

How will the order show up on my bank statement?

Why do I have multiple charges on my bank statement?

How do I use Sezzle as a payment method.

Does Sezzle charge me interest?

Why don't I see Sezzle as a payment option at checkout?

Who do I contact if I have questions about my Sezzle payments or refund?

What do I need to do if I need to update my billing or shipping address for an order?

What if something breaks In-Transit or is Missing?Updated 2 months ago