How is the order packaged?
Your order will be packaged discreetly in a blank brown box, or shipping envelope. The shipping label on the box might contain our brand name but there are no logos or markings that would draw attention.
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Shipping & Returns
Where is my order? What does the package look like? Where are you shipping from?
Do you offer free shipping?
We offer free standard shipping on orders over $100+. Free shipping is great cause you don't have to pay for it. However, as a small business offering free shipping, it is slow. Transit times are 7 - 14 business days. If you need your order faster, w
Do you offer expedited shipping?
We do offer expedited shipping (4-6 business days) for an upcharge. Please note that the 4 - 6 business days are based on the transit, not on the order processing time. Our fulfillment center does not operate on the weekends. The average fulfillment
When will my items ship?
Our fulfillment center operates Monday - Friday. Orders placed on a Friday night will ship the following week. We work with a warehouse partner that helps us ship. Most orders are processed and shipped within 2 - 3 business days. If your order hasn't
Where is my tracking number?
You will receive a secondary e-mail with your tracking information once the order ships from our warehouse. This will be within 3 business days of ordering. Sometimes your shipment email can get flagged as SPAM. If you cannot locate the email or you
Do you accept returns?
It depends, returns must be requested within two weeks of receiving the product. Once a case is approved, the order must be sent back within 30 days of approval. All cases older than 30 days that have not been sent in or given further communication w
How do I ensure I get a full refund?
Only unused items in an undamaged box will be issued store credit or a refund. Once your returned item(s) are received and inspected, we will process the requested exchange, return, or store credit. Session Goods will give returns for store credit to
Do you ship internationally?
At this time we do not offer International Shipping, we hope to make it available again in the future.
Why don't you offer international shipping?
We're flattered you're asking, but the reality is we are a small operation (5 people) and shipping internationally is both very costly and time-consuming. We've chosen to restrict our offering to the United States until we can guarantee we have our o
Do you require a signature on your orders?
Shipments over $200 will be shipped with signature verification to protect you from theft. Session Corp. DBA Session Goods reserves the right to add signature requirements to any order at our discretion for security reasons. You must have a valid ID