FAQ - everything you want to know about placing an order or troubleshooting an order.
Maybe.... if you're reading this, email our customer support [email protected] RIGHT NOW and request an address change. We work with a 3rd party warehouse, and we can edit orders until the moment the warehouse begins to pack the order. Here's the
We don’t offer refunds or returns on damaged items or missing orders—but don’t worry, we’ve got you. If something arrives broken or doesn’t show up, reach out within 7 days with a photo (or your order details), and we’ll send a replacement. *Please d
Maybe.... if you're reading this, email our customer support [email protected] RIGHT NOW and request an address change. We work with a 3rd party warehouse, and we can edit orders until the moment the warehouse accepts the order. Here's the issue,
If an order is returned to us due to an incorrect address or is undeliverable for any reason, we can reship the order to the correct address for you with Signature Verification. You will receive a confirmation email when the order is reshipped along
We're sorry to hear an item is missing from your order! If you discover that an item is missing upon delivery, please get in touch with Session Support right away. We will arrange to have the missing item sent out to you, and you will be updated with
Orders can be canceled if they have not yet been accepted by our warehouse. However, if your order has already been processed and perhaps in transit, we are not able to cancel the order at that stage. In such cases, we would be happy to facilitate a